Last updated: 11 September 2026

We want you to be happy with your order. If it's not right for you, you can return it to us for a refund under the conditions below. This page should be read alongside our Terms and Conditions, which also cover your statutory cancellation rights.

Return conditions

You have 14 days from the date you receive your order to request a return, and will be refunded online to your original payment method once your return is received and approved. To be eligible, items must be:

• Unworn, unwashed and in their original condition;
• Returned in their original packaging; and
• Returned with all swing tickets still attached.

Items that do not meet these conditions may not be accepted, or may be subject to a partial refund. This does not affect your right to return items that are faulty or not as described — see "Faulty or damaged items" below.

How to return an item

1. Email us at help@forkeeps.uk with your order number and the item(s) you'd like to return, within 14 days of receiving your order.
2. We'll confirm your return and provide you with the return address [and any return instructions/paperwork required].
3. Package the item securely, with swing tickets attached, and send it back to us.

Return shipping costs

The cost of returning an item to us is the customer's responsibility, unless the item is faulty, damaged, or not as described. We recommend using a tracked and insured shipping service, as we cannot take responsibility for returns lost or damaged in transit.

Refunds

Once we receive and inspect your return, we will notify you by email whether it has been approved. Approved refunds will be issued online to your original payment method within 14 days, and will include the price paid for the item. Original delivery charges are refunded only where the return is due to a fault on our part; where you are returning an item because you've changed your mind, the delivery charge you paid is non-refundable, and return shipping costs are not covered.

Please allow up to [5–10] business days for the refund to appear on your statement, depending on your card issuer or payment provider.

Exchanges

[We currently don't offer direct exchanges. If you'd like a different size or colour, please return your original item for a refund and place a new order. / We offer exchanges for a different size, subject to stock availability — contact us to arrange this.]

Faulty or damaged items

If your item arrives faulty, damaged, or not as described, please contact us at help@forkeeps.uk with your order number and photos of the issue as soon as possible. In these cases, we will cover the cost of return shipping and issue a full refund or replacement. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Sale and final-sale items

[State here if any products — e.g. final-sale, clearance, or made-to-order items — are excluded from returns, and how customers can identify them.]

Questions

If you have any questions about a return, please contact us:

Addington Ltd (trading as Positive Retail), trading online as For Keeps
76 Canterbury Innovation Centre, University Road, Canterbury, Kent, England, CT2 7FG
Email: help@forkeeps.uk